FAQs: Returns

Question: What is your return material and refund policy?

Return Policy Overview: 
All returns require a return materials authorization (RMA). Returns sent without an RMA# will be refused. All returns must be in their original condition and product packaging. You have 10 days from the receipt to request a return. Once you have been given a RMA# you will have 30 days to return the merchandise. A 25% restocking fee will apply to all returns unless the return is in result of an internal error. Upon receipt of return Danlee Medical Products, Inc. will provide a credit in the same manner as the original payment/transaction within 2 weeks.

Warranty/Defects:
Defects must be reported to Danlee Medical Products, Inc. within 10 days of the date of the invoice to receive warranty replacement. Misuse or misapplication of the product will void any applicable warranty. A 30 day warranty period applies to any consumable item (example: single use items needing replacement from time to time due to wear and tear).

There may be exceptions on some items such as cables and leadwires, for example. each vendor has their own policies regarding warranties and returns. Danlee Medical Products, Inc. will take these type of items case by case, as they occur to provide the necessary steps based on each unique situation.

Shortages or Discrepancies:
Order shortages or discrepancies must be reported within (48) hours of receipt of order; no credits will be issued after that time.

Damaged Products:
We guarantee that all of our products are of the highest quality at the time of shipment. Prior to shipping, all orders are inspected. If an order arrives damaged please notify us within (48) hours of receiving the shipment. Any form of credit will not be issued after that time.

Non-Returnable Items:
Returns will not be authorized or accepted for any special order/custom items.

Obtaining Return Materials Authorization:
Contact our Claims Department at [email protected] or via phone at 1-800-433-7797 to file a claim and request an RMA number. RMA numbers are void after (30) days. Ship authorized returns within the allotted time, in their original condition and product packaging (freight prepaid unless otherwise instructed) to the below address. Be certain to include the RMA#:
              •     Danlee Medical Products, Inc.

                  Attention: RMA# _________
                  Rodax Park Building 5
                  6075 East Molloy Road
                  Syracuse, New York 13211