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FAQs

FAQs

About Danlee

How long have you been in business?

Danlee Medical Products, Inc. - a Certified Woman Owned Business Enterprise - opened its doors July 28th, 1994. Danlee has grown its business over 200% by providing quality cardiology and medical supplies and exceptional customer service.

Where is your company located?

What are your hours of operation?

Our standard business hours are Monday through Thursday 8:00am to 5:00pm and Friday 8:00am to 4:30pm. Our website is available for ordering 24 hours a day, 7 days a week. You may also fax your orders to (315) 431-0149 or e-mail us at [email protected].

Equipment

Do you sell used/refurbished equipment?

Yes, we do sell used/refurbished equipment depending on availability and manufacturer. We also sell affordable new equipment. Please contact a Customer Service Specialist at 1-800-433-7797 for additional information or e-mail us at [email protected].

Is Medical Equipment Tax Deductible?

In general, durable medical equipment ordered by a doctor and for use with a specific illness or condition is deductible. Check with your tax specialist for specifics on your equipment order.

Can You Repair Your Own Medical Equipment?

Do-it-yourself medical equipment repairs are not recommended due to the critical nature of the equipment.

What Happens If There Are Issues With The Equipment?

Contact the manufacturer’s service department. If you need assistance on how to reach them, contact our customer service team at 1-800-433-7797.

General

How do I place an order?

You may order here on our website, you may phone in your order to 1-800-433-7797, you may fax your order to (315) 431-0149 or you may e-mail us at [email protected].

I am worried about credit card fraud. Is this site secure?

Yes! You have nothing to worry about. Our site is protected by encryption technology.

How do I cancel an order?

We would hate to see that happen, so give us the opportunity to help you by calling our Customer Care Department at 1-800-433-7797. Please be advised that most in-stock orders ship the same day they are placed, therefore if the order is not cancelled on the same day it is placed, it will most likely not be able to be cancelled. Please have your web order number available. Note: Restocking/cancellation fees may apply.

Can I e-mail my order?

Absolutely! You may e-mail orders to [email protected]. This is the only e-mail address guaranteed to ensure your order is processed the same day (Note: This depends on when we receive your request. Our "same day" shipping cut-off time is 3:00pm, EST). E-mailing orders to an account representative or other staff members may result in a delay in processing your order if the particular person is unavailable.

Do you sell to the public?

Yes, with exception of items that are only to be sold by or on the order of a physician.

Are the product images shown an exact representation of the product?

The product images shown may represent the range of product or be for illustration purposes only and may not be an exact representation of the product. Danlee Medical Products reserves the right to change product images and specifications at any time without notice.

Is there a minimum order amount?

Please note that there is a minimum order amount for all orders. $50.00 for all domestic orders and $250.00 for all international orders. Danlee Medical Products reserves the right to change product pricing, images, and specifications at any time without notice.

Hook-up Kit Production, FDA Registration & UDI Compliance

Does your hook-up kit label look like this?

Is your Kit Supplier FDA/UDI compliant?

FDA Registered?

All hook-up kit manufacturers must be registered with the FDA as a Re-Packager/Re-Labeler. This means we follow FDA regulation by following Good Manufacturing Practices to insure safety and effectiveness of medical devices.

Benefits of Using Danlee:

  • We can kit anything. Disaster Relief Kits, Personal Hygiene Kits, MRSA kits and much more.
  • Danlee is also known for our product conversion. Need high volumes of items folded, labeled, packed, cleaned? We can help.

What is UDI?

The US Food and Drug Administration (FDA) has established a unique device identification system to adequately identify medical devices through their distribution and use. As a result of this implementation, most medical devices must bear a unique device identifier (UDI) on their label that is printed both in alphanumeric and machine-readable forms (barcode). Patient Holter and event recording kits (hook-up kits) are classified as convenience kits by FDA standards and are subject to UDI medical device regulation.

Benefits of Using Danlee:

  • FDA registered and UDI compliant - check!
  • Private labeling capabilities - check!
  • Fast & efficient delivery - check!
  • High-quality products - check!

Give us the opportunity to help.

Call us at 1-800-433-7797 or e-mail us at [email protected] for more information.

Payment

What forms of payment do you accept?

For domestic US orders, we accept payment via credit card MasterCard, Visa, Discover, American Express (AMEX) or check. To ease the credit card payment process, we now offer the option of keeping your credit card information on file for use on future orders. Simply fill out a Credit Card Authorization Form and either mail or fax it back to us. For international orders, we have a $250 US dollar order minimum and we require prepayment in the form of wire transfer.

I am worried about credit card fraud. Is this site secure?

Yes! You have nothing to worry about. Our site is protected by encryption technology.

Can I charge this order to my company, agency, or organization?

We accept Visa, MasterCard, Discover and American Express (AMEX). Important: When filling out your billing address during checkout, be sure to fill in the address where you receive your bill for the particular card you are using.

What if I don't want to pay by credit card?

You may place your order by using a purchase order number. When selecting payment method during the check-out process choose "purchase order". If your facility does not use purchase orders and you do not have a purchase order number, simply use the date or your name. This will allow you to proceed with your order. First-time orders exceeding $300 will require a Credit Application Form to be filled out and returned to us. International orders require prepayment in the form of wire transfer. Our international order minimum is $250 US dollars.

My company wants payment terms. How do I arrange for that?

Domestic US companies can be set up for our standard Net 30-day billing terms by completing the Credit Application Form and returning it back to [email protected] . Once an account number has been established you may place orders on-line, by phone, by fax and by using purchase order numbers.

What forms of payment do you accept for international (outside domestic US) orders?

We require pre-payment in the form of wire transfer for all international orders. We have an order minimum of $250 US dollars for all international orders.

Returns

What is your return material and refund policy?

Return Policy Overview:

All returns require a return materials authorization (RMA). Returns sent without an RMA# will be refused. All returns must be in their original condition and product packaging. You have 10 days from the receipt to request a return. Once you have been given a RMA# you will have 30 days to return the merchandise. A 25% restocking fee will apply to all returns unless the return is in result of an internal error. Upon receipt of return Danlee Medical Products, Inc. will provide a credit in the same manner as the original payment/transaction within 2 weeks.

Warranty/Defects:

Defects must be reported to Danlee Medical Products, Inc. within 10 days of the date of the invoice to receive warranty replacement. Misuse or misapplication of the product will void any applicable warranty. A 30 day warranty period applies to any consumable item (example: single use items needing replacement from time to time due to wear and tear).
There may be exceptions on some items such as cables and leadwires, for example. each vendor has their own policies regarding warranties and returns. Danlee Medical Products, Inc. will take these type of items case by case, as they occur to provide the necessary steps based on each unique situation.

Shortages or Discrepancies:

Order shortages or discrepancies must be reported within (48) hours of receipt of order; no credits will be issued after that time.

Damaged Products:

We guarantee that all of our products are of the highest quality at the time of shipment. Prior to shipping, all orders are inspected. If an order arrives damaged please notify us within (48) hours of receiving the shipment. Any form of credit will not be issued after that time.

Non-Returnable Items:

Returns will not be authorized or accepted for any special order/custom items

Obtaining Return Materials Authorization:

Contact our Claims Department at [email protected] or via phone at 1-800-433-7797 to file a claim and request an RMA number. RMA numbers are void after (30) days. Ship authorized returns within the allotted time, in their original condition and product packaging (freight prepaid unless otherwise instructed) to the below address. Be certain to include the RMA#:


Danlee Medical Products, Inc.
Attention: RMA# _________ Rodax Park Building 5 6075 East Molloy Road Syracuse, New York 13211

Shipping Information

How do you handle orders outside the USA?

We ship to any location around the world. These orders are handled the same as all other orders and are shipped in the least expensive way possible to save on freight cost to our valued customers (unless specific shipping methods are requested by the customer). We participate with United Parcel Service (UPS), Federal Express (FedEx), DHL and the United States Postal Service (USPS).To use Federal Express and DHL we require your account number.

Can I ship to APO/FPO addresses?

Yes. Danlee ships to APO/FPO addresses via the United States Postal Service (USPS).

What is the charge for rush or overnight delivery?

You will only be charged for actual shipping charges as published by the carrier, plus normal routine handling fees. We do not charge any type of expedite fees.

What will be the cost of my shipping?

Shipping cost will vary depending on the size and weight of your order, as well as where you are located. If you are ordering on-line you will get an estimated shipping charge when you proceed to check out. IMPORTANT: This is only an estimate! When you order on-line our shipping portal does not know how your order will be packaged so the estimate is strictly based on product weight alone. Some carriers will also add additional fees for residential and rural deliveries. Our shipping department takes great pride not only in packaging your order securely to reduce damage, but also in how they package orders as to reduce shipping cost to you. You may also call one of our helpful Customer Service Specialists at 1-800-433-7797 for an exact cost to ship your order.

Will you ship my product to my home?

Yes. We ship to any location that United Parcel Service (UPS), Federal Express (FedEx) or the United States Postal Service (USPS) will deliver to. As noted above, carriers may charge a small residential/delivery area surcharge to rural locations.

Special Promotions

Do you offer specials, promotions or discounted pricing?

Yes! We do offer specials and promotions! Check out the Specials page and our home page banners on our website. You can also call a Customer Service Representative at 1-800-433-7797 to ask about our current running special. We send promotional e-mails! Join our list.